Wayne & Eric,
I just wondered if you ever condidered offering a "@elecraft.com" service to your customers (at a fee of course). It sure would be cool to have an Elecraft email address, and you would have a customer email database right there for general advice emails etc.
I'm sure it could be done similar to the ARRL format example etc.
I guess it just depends if you wish to keep it to staff only or extend to customers(at a fee).